Policies
These are the policies that apply to orders from Couranr Market. You accept them at checkout, and the exact versions you accepted are recorded with your order.
- Terms of ServiceThe agreement between you and Couranr LLC covering orders, delivery, returns, disputes, and arbitration — including how to opt out of arbitration.
- Privacy NoticeWhat Couranr collects, why, who processes it, how long it is kept, and how to make a privacy request.
- Returns & RefundsMost eligible merchandise can be returned within 20 calendar days after confirmed delivery; Couranr-fault claims are handled separately.
- Local DeliveryHow local delivery is priced, which windows are offered, what handoff and leave-at-door mean, and what happens when a delivery cannot be completed.
- Replacements & SubstitutionsWhat happens when an item you ordered cannot be obtained, and the limits on what Couranr may substitute.
- Cancellation & ReschedulingWhen an order can be cancelled, what happens after preparation begins, and how a delivery window can be changed.
- Nationwide ShippingNationwide shipping is not currently available at checkout. This page states the rules that will apply if and when it is activated.
- Food & Cold HandlingWhat food Couranr may sell under its current operating model, how chilled and frozen orders are handled, and what to do if something arrives compromised.
- AI AssistantWhat Couranr's AI shopping assistant may do, what it never decides, and why an AI outage does not stop you shopping.
- CommunicationsWhich messages Couranr sends about your order, how marketing is kept separate, and what happens with your phone number.
- Promotions & DiscountsHow promotions work, what Couranr will not claim about savings, and the controls a promotion can never override.
- Product Safety & RecallsHow Couranr responds to a recall or safety notice, and how to report a product-safety concern.
- Acceptable UseWhat you may not do with Couranr Market, and what Couranr may do about it.