Cancellation & Rescheduling

1. Cancellation before preparation

A customer may normally cancel through self-service before Couranr begins preparing or procuring the order.

When an eligible order is cancelled before the applicable work begins, Couranr releases or refunds the applicable payment according to the order and payment state.

2. After preparation begins

Once an order has entered preparation or procurement, cancellation is no longer guaranteed.

Contact support. Couranr will determine whether the order can still be safely and economically stopped.

Couranr will not claim an order was "already prepared" merely to defeat a cancellation right when the system evidence shows otherwise.

3. After dispatch

Once an order is out for delivery, self-service cancellation is no longer available.

Couranr may still determine that a support remedy is appropriate depending on the facts.

4. Couranr cancellation

Couranr may cancel an accepted order where fulfillment becomes impossible, unsafe, unlawful, or materially erroneous because of:

• source or inventory failure;
• product recall;
• payment or fraud issue;
• material pricing or catalog error;
• unsafe delivery;
• legal or regulatory restriction;
• another material inability to perform.

The appropriate customer payment will be released or refunded.

5. Rescheduling

A customer request for a new delivery window is not effective merely because the customer clicks the requested time.

Couranr must re-evaluate the order for the new window, including current source, route, handling and cold requirements, operator capacity, and other required feasibility.

6. The old promise is preserved until a new one exists

The current accepted reservation remains in place while Couranr attempts to acquire a requested replacement window.

If the new window cannot be safely reserved, the old accepted reservation remains unless the customer separately cancels or another lawful event changes the order.

7. No guarantee of a requested new window

Changing a delivery time is subject to actual availability. Couranr does not guarantee that a requested new window will be available.

8. Customer support

Contact hello@couranrmarket.com or the support flow associated with the order.