Terms of Service

Seller: Couranr LLC · 1550 Wilson Blvd, Ste 700, PMB 229, Arlington, VA 22209 · hello@couranrmarket.com

These Terms of Service ("Terms") govern your use of Couranr Market and purchases from Couranr LLC ("Couranr", "we", "us", or "our"). By completing the required checkout acceptance and placing an order, you agree to these Terms.

1. Couranr is the seller

Couranr Market is a direct-to-consumer retail business operated by Couranr LLC.

Couranr may obtain merchandise from approved retailers, wholesalers, distributors, manufacturers, or other legitimate sources. Unless we expressly state otherwise, those third parties are not the seller to you and are not represented as Couranr partners, sponsors, agents, endorsers, or affiliates.

Third-party names, product names, trademarks, and product packaging belong to their respective owners.

Couranr's supplier identity, supplier location, acquisition cost, internal margin, internal route, and procurement decisions are operational information and are not part of your purchase contract unless Couranr expressly makes a particular fact part of your order.

2. Eligibility and lawful use

You may place an order only if you are legally capable of entering into the transaction and may lawfully purchase the merchandise.

You agree to provide accurate order, contact, payment, and delivery information and not to:

• use an unauthorized payment method;
• access another customer's account or order;
• manipulate prices, promotions, refunds, delivery evidence, or order status;
• interfere with Couranr systems;
• use automated or abusive requests to impose provider costs or disrupt service;
• submit fraudulent claims, payments, chargebacks, or identity information;
• purchase or use merchandise for an unlawful purpose.

Couranr may decline or restrict transactions reasonably associated with fraud, abuse, unlawful activity, security threats, or attempts to bypass product restrictions.

3. Accounts and guest checkout

Eligible purchases may be made without creating an account.

An order number alone is not sufficient proof of ownership of a guest order. Couranr may require a secure guest link, matching verified contact information, account authentication, or another reasonable verification step before disclosing or changing order information.

You are responsible for keeping account credentials and secure order-access links confidential.

4. Product descriptions and third-party information

We aim to describe products accurately. Product information may include information supplied by manufacturers or other legitimate sources.

Packaging, color, dimensions, labeling, and manufacturer formulation may change. If a characteristic is material to your purchase, review the actual product information presented at checkout and contact Couranr if clarification is needed.

Couranr does not create a warranty merely by displaying ordinary promotional opinion or third-party manufacturer content. Any express Couranr warranty must be clearly stated as a Couranr warranty.

5. Pricing

Couranr sets its own retail prices, and they may differ from prices charged by manufacturers or other retailers.

Unless Couranr expressly states otherwise, we do not promise third-party price matching or price parity.

At launch, Couranr does not personalize a merchandise price based on a customer's ZIP code, inferred income, device type, browsing history, purchase history, or similar personal characteristics. Coupons, promotions, and generally available price changes still apply under their stated rules.

A price change applies prospectively. It does not retroactively change an accepted order.

6. Delivery and service charges

Local-delivery charges are separately stated from merchandise.

The delivery price may vary based on factors disclosed before purchase, including authoritative one-way road distance from Couranr's fulfillment location to the validated delivery address.

A separate small-order service fee may apply to a merchandise basket below the currently applicable preferred-basket amount. The fee depends on the merchandise shortfall under the current pricing policy and is shown separately before payment.

Supplier detours, rescue sourcing, and Couranr's internal procurement route do not increase the customer transportation charge after an order is accepted.

Couranr will not describe delivery as "free" when another mandatory fee is required in order to receive that delivery, unless the claim is clearly qualified so you are not misled.

7. Taxes

Couranr calculates and collects taxes where required using its authoritative tax system.

A later change in tax rate or tax treatment does not rewrite the accepted tax evidence for a prior order. Refund-related tax adjustments are determined from the accepted order and applicable law.

8. Tips

If tipping is offered, a tip is voluntary and is separate from merchandise, delivery, service fees, and tax.

100% of a customer tip designated for a driver belongs to that driver. Couranr does not use your tip to reduce the Couranr-funded compensation otherwise due under the applicable driver-compensation policy.

Tips are not refundable after they have been earned and paid to the driver, except where required by law or where a payment error is established.

9. Availability and order acceptance

Catalog visibility does not guarantee that an item can be fulfilled for every address, basket, or delivery window.

Before accepting payment, Couranr may validate catalog status, inventory or approved source eligibility, source freshness, source hours, serviceability, delivery-window feasibility, capacity, handling and cold requirements, price and fees, tax, economic safety, and payment authorization.

Submitting checkout information does not itself require Couranr to accept the order. An order becomes accepted only through Couranr's authoritative payment and finalization process.

Couranr may decline or cancel an order when reasonably necessary because of actual unavailability, material catalog or pricing error, payment failure, suspected fraud, product recall, legal restriction, unsafe fulfillment, or another material condition that prevents lawful fulfillment. When Couranr cancels an accepted order for a Couranr-side reason, Couranr will release or refund the applicable customer payment.

10. Delivery windows

Couranr's current Standard local-delivery windows are 6:00 AM – 9:00 AM, 9:00 AM – 12:00 PM, 12:00 PM – 3:00 PM, and 3:00 PM – 6:00 PM Eastern Time on current operating days. Sunday is closed under the current launch schedule.

These are delivery windows, not exact appointment-minute guarantees.

Not every basket is offered every window. Couranr displays only windows the system currently determines are feasible for the exact basket, address, sources, handling requirements, and available capacity.

The internal 6:00 PM – 6:30 PM recovery period used for unusual execution variance on an already accepted order is not a customer delivery window, is not reservable, and is not used to make an otherwise infeasible 3:00 PM – 6:00 PM order appear feasible.

11. Late delivery

Couranr works to complete an accepted local-delivery order within the selected delivery window.

Traffic incidents, unsafe conditions, building access problems, customer access delays, sudden source conditions, emergencies, and other events may affect actual timing.

If Couranr misses an accepted delivery window for a reason materially within Couranr's control and the order is later delivered in otherwise acceptable condition, Couranr's standard service remedy is a refund of that order's transportation delivery charge.

That rule is not a "100% satisfaction guarantee" and does not automatically require a full merchandise refund. If delay also causes missing, damaged, spoiled, unsafe, or materially nonconforming merchandise, the separate wrong, damaged, and unsafe-item rules apply.

12. Delivery methods and proof

Handoff

If your order is a handoff delivery, it stays a handoff delivery. Couranr completes it by handing the order to a person — with your delivery PIN, or with your signature at the delivery location. A driver does not convert a handoff into a doorstep drop because the PIN is unavailable, because you are slow to answer, or because it would be faster. A photo is not handoff proof.

Do not give the PIN to the driver until the order is physically being received. Couranr's delivery system is designed so the assigned driver does not receive your PIN from the operational manifest.

If neither attended proof can be obtained, the delivery is recorded as failed and handled through support rather than left unattended.

Leave at door

If you select leave at door, you authorize Couranr to leave the order at the delivery location and according to reasonable instructions you provide. Couranr takes a delivery photo to document the completed drop.

You are responsible for providing a safe, lawful, accessible, and reasonably specific drop location.

After Couranr correctly delivers the order to the authorized location and records the required delivery evidence, ordinary theft or weather exposure that occurs solely after the completed drop may be treated as post-delivery risk. This does not excuse a wrong-address delivery, negligent placement, mishandling, an unsafe food condition caused by Couranr, or another Couranr-caused failure.

Chilled and frozen

Chilled and frozen merchandise is delivered attended only. Leave at door is not available for those orders, and cold merchandise is never left unattended when a handoff cannot be completed.

13. Failed customer delivery

You must provide an accurate address, unit or building information, safe access instructions, and a working contact method. For a required handoff, you must be reasonably available during the selected window.

If delivery fails because you provided an incorrect address, denied reasonable access, were unavailable for a required handoff, or otherwise made delivery impossible after substantial delivery service was performed:

• the original transportation charge may be non-refundable to the extent permitted by law;
• merchandise will be handled based on its safety, condition, and returnability;
• a requested second attempt may require a new, separately disclosed redelivery charge.

Drivers do not independently decide refunds or financial penalties.

14. Cancellations and rescheduling

Self-service cancellation is normally available before preparation begins. After preparation or procurement begins, cancellation becomes a support request and is not guaranteed. After an order is out for delivery, self-service cancellation is no longer available.

A requested new delivery window is effective only after Couranr proves and reserves the new promise. Couranr does not release your accepted reservation merely because a new requested slot fails.

See the Cancellation & Rescheduling policy for details.

15. Replacements and substitutions

Couranr first attempts exact re-sourcing. Obtaining the same item from another approved source is sourcing, not a substitution.

Couranr does not silently substitute a materially different product.

Food and beverage replacements always require your explicit approval, including under a "best match OK" preference, and Couranr does not represent a proposed food replacement as equivalent for allergen, dietary, ingredient, or medical purposes.

At launch, you will not be charged more for a replacement than the accepted price of the original unavailable item. A cheaper approved replacement results in the applicable merchandise and tax difference being refunded.

See the Replacements & Substitutions policy.

16. Returns and refunds

Eligible preference returns are accepted under the Returns & Refunds policy, within 20 calendar days after confirmed delivery.

Wrong, missing, damaged, defective, materially nonconforming, recalled, or unsafe merchandise is handled separately from a standard "changed my mind" return.

Refunds are issued through Couranr's authoritative payment and refund system. Financial institutions and card networks may take additional time to post an initiated refund.

17. Food and temperature-controlled merchandise

Food is offered only when Couranr's current food-compliance, classification, publication, source, handling, and delivery gates are satisfied.

Couranr's current exempt food operating model is limited to qualifying manufacturer-sealed food and beverages from approved, inspected sources, and excludes the activities and categories described in the Food & Cold Handling policy.

Chilled and frozen merchandise is subject to Couranr's current cold-handling controls. Couranr does not adopt a universal cold-duration threshold that has not been established by the applicable product authority.

18. AI shopping assistant

Couranr may offer AI-assisted shopping. The assistant can help search the catalog, suggest products, build or modify a cart, explain available results, and help navigate the store.

The assistant does not authoritatively decide price, tax, source eligibility, inventory, delivery feasibility, delivery fee, profitability, cold custody, payment permission, refunds, driver assignment, or catalog publication.

You must review the cart, product, quantity, fees, taxes, delivery details, and total before purchase. If an AI response conflicts with the authoritative checkout, checkout controls.

19. Communications

Couranr may send transactional communications necessary to operate an order, including confirmation, secure tracking, replacement decisions, delivery updates, refunds, recalls, safety notices, and account and security messages.

Marketing communications are handled separately from transactional communications.

Providing a phone number for delivery does not by itself authorize unrelated promotional text messages.

20. Promotions

Promotions are subject to their stated eligibility, time period, usage limits, and product or order restrictions.

A promotion cannot override safety, legal, tax, payment, inventory, source, or hard economic controls.

Couranr may refuse fraudulent or abusive promotional use, and does not use fabricated countdowns, fake scarcity, fabricated ratings, or unsupported savings claims.

21. Product safety and recalls

Follow manufacturer labels, warnings, age limits, storage directions, and intended-use instructions.

If Couranr learns of an authoritative safety recall affecting merchandise sold through Couranr, Couranr may block affected merchandise, quarantine inventory, cancel fulfillment, notify affected customers, and provide the remedy required by law or by the recall.

A normal return restriction does not defeat a valid safety recall.

22. Manufacturer warranties and legal warranties

A manufacturer warranty, if any, is provided on the manufacturer's terms.

Couranr does not promise additional product performance, fitness, safety, or durability beyond what Couranr expressly states and the rights and warranties that applicable law provides.

Nothing in these Terms excludes or limits an implied warranty, consumer remedy, personal-injury protection, or other right to the extent applicable law does not permit that right to be waived or limited.

23. Limitation of liability

To the fullest extent permitted by applicable law, Couranr will not be liable for indirect, incidental, special, exemplary, or consequential economic loss that is remote from the affected transaction and was not caused by fraud, willful misconduct, or another category of conduct that law does not permit Couranr to limit.

For an ordinary contract or service claim that does not involve personal injury, fraud, willful misconduct, or a non-waivable statutory remedy, Couranr's aggregate liability arising from an affected order will not exceed the amount you paid Couranr for that affected order.

These limitations do not limit liability for personal injury where such a limitation is unenforceable, waive non-waivable consumer rights, limit fraud or intentional misconduct, eliminate a refund or remedy specifically required by law, or prevent you from seeking relief in small claims court where permitted.

24. Customer misuse

Couranr is not responsible for loss caused solely by misuse, unauthorized modification, failure to follow manufacturer warnings or storage instructions, or use of a product for an unlawful or clearly unintended purpose — subject to rights that applicable law does not permit Couranr to waive.

25. Events outside reasonable control

Couranr is not responsible for delay caused by events outside its reasonable control to the extent the law permits, including severe weather, government action, road closures, provider outages, natural disasters, civil emergencies, or widespread infrastructure failures.

This does not permit Couranr to keep payment for merchandise Couranr ultimately cannot lawfully provide, and does not excuse required delay, cancellation, or refund notices.

26. Informal dispute resolution

Before beginning arbitration, you and Couranr agree to make a good-faith effort to resolve the dispute informally for 60 days.

A written dispute notice must include your name, the order number if applicable, your contact information, a description of the dispute, and the specific relief requested.

Send the notice to Couranr LLC, 1550 Wilson Blvd, Ste 700, PMB 229, Arlington, VA 22209. You may also send a copy to hello@couranrmarket.com with the subject "Notice of Dispute".

The 60-day period begins when Couranr receives a notice containing enough information to identify the dispute.

This informal process does not prevent either party from filing an eligible small-claims case or seeking emergency injunctive relief where waiting would cause irreparable harm.

27. Arbitration agreement

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS HOW DISPUTES ARE RESOLVED.

Except for disputes that qualify for small claims court, disputes that applicable law does not permit to be arbitrated, and requests for emergency injunctive relief, you and Couranr agree that any dispute, claim, or controversy arising out of or relating to Couranr Market, an order, or these Terms that remains unresolved after the required informal process will be resolved by individual binding arbitration under the Federal Arbitration Act.

The arbitration will be administered by the American Arbitration Association ("AAA") under its then-current Consumer Arbitration Rules, as modified by these Terms.

If the AAA will not administer the arbitration consistent with applicable law and these Terms, the parties will attempt to agree on another nationally recognized consumer-arbitration administrator. If they cannot agree, a court of competent jurisdiction may appoint the administrator.

The arbitrator may award the same individual remedies a court could award to the extent allowed by law.

The arbitration may be conducted by video, telephone, written submissions, or in person as the applicable rules and arbitrator permit. If you require an in-person hearing you may request a reasonably convenient location.

Couranr will not seek to make arbitration economically inaccessible by imposing arbitration costs on a consumer that the applicable rules or law require Couranr to bear.

28. Small claims

Either party may bring an individual dispute in an eligible small claims court instead of arbitration if the dispute remains within that court's jurisdiction and proceeds only on an individual basis.

29. Class and representative action waiver

To the fullest extent permitted by law, you and Couranr agree that arbitration will be conducted only on an individual basis and not as a class, collective, consolidated, private-attorney-general, or representative arbitration.

This waiver does not prevent a government agency from exercising authority granted to it by law and does not waive a right that applicable law makes non-waivable.

If a court finally determines that a particular request for public injunctive or other relief cannot lawfully be waived or arbitrated on an individual basis, that specific request may proceed in court after the arbitrable portions of the dispute are handled as required by law.

30. Arbitration opt-out

You may opt out of the arbitration agreement in Sections 27–29 without affecting your ability to use Couranr Market.

To opt out, send a written notice within 30 days after the first date you accept a version of these Terms containing the arbitration agreement.

The notice must include your name, the email address or phone number associated with your Couranr transaction or account, and a clear statement that you opt out of Couranr Market arbitration.

Send it to Couranr LLC — Arbitration Opt-Out, 1550 Wilson Blvd, Ste 700, PMB 229, Arlington, VA 22209, or email hello@couranrmarket.com with the subject "Arbitration Opt-Out".

Couranr retains the opt-out record with the applicable customer contract evidence.

Opting out applies to this arbitration agreement, not to any separate arbitration agreement you and Couranr may later knowingly enter.

31. Governing law

The Federal Arbitration Act governs the arbitration agreement.

For matters not governed by federal law and to the extent permitted by applicable law, Virginia law governs these Terms, without depriving a consumer of a mandatory non-waivable protection that applicable law requires.

For a court proceeding that these Terms permit to proceed in court and for which venue may lawfully be selected, the parties consent to the applicable state court in Arlington County, Virginia or the United States District Court for the Eastern District of Virginia, Alexandria Division, subject to each court's jurisdiction and venue requirements.

32. Changes to these Terms

Couranr may change these Terms prospectively.

A material change creates a new version and effective date. We do not silently rewrite the version accepted for an already completed order.

When a material change requires new assent, Couranr obtains that assent before relying on the new terms for a later order.

33. Electronic transactions

Your separate electronic-transactions consent is collected at checkout.

Electronic contracts and records may be used to form and document your Couranr transaction. You may refuse to conduct a later transaction electronically as permitted by applicable law.

34. Severability

If a provision is unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions remain in effect, except where applicable law requires a different result for the arbitration and class-waiver provisions.

35. No waiver

Couranr's failure to enforce a provision in one instance does not waive the provision in another instance.

36. Assignment

You may not assign an order or these Terms in a manner that would defeat fraud, safety, or legal controls. Couranr may assign these Terms in connection with a lawful merger, acquisition, reorganization, or transfer of the Couranr Market business, subject to applicable law and customer rights.

37. Contact

Questions about these Terms may be sent to Couranr LLC, 1550 Wilson Blvd, Ste 700, PMB 229, Arlington, VA 22209, or hello@couranrmarket.com.