Returns & Refunds

1. Standard return window

Most eligible merchandise may be returned within 20 calendar days after confirmed delivery.

The day after confirmed delivery is day 1, and the deadline runs through 11:59:59 PM Eastern Time on day 20.

This is Couranr's standard preference-return period.

2. Preference return eligibility

A preference return generally must be:

• within the 20-day window;
• supported by Couranr order/purchase evidence;
• unused;
• complete;
• unopened where the product is sealed and opening affects safety/resale;
• in original packaging where reasonably applicable;
• in a condition suitable for lawful and safe resale.

Couranr may inspect returned merchandise before approving the final refund.

3. Items that may be non-returnable for preference reasons

The following may be excluded from ordinary changed-my-mind returns where the restriction is disclosed before purchase and law permits:

• opened food or consumables;
• chilled/frozen or other temperature-controlled merchandise after completed delivery;
• opened hygiene/personal-care merchandise where resale would be inappropriate;
• final-sale items;
• customer-damaged items;
• merchandise missing material components;
• merchandise that cannot be safely or lawfully resold;
• another product category clearly marked non-returnable before purchase.

A preference-return restriction does not defeat a valid claim that Couranr delivered the wrong item or that merchandise was missing, damaged, defective, recalled, unsafe, or materially nonconforming.

4. Couranr-fault claims

The following are not treated merely as preference returns:

• wrong item;
• missing item;
• material quantity shortage;
• item damaged before or during Couranr delivery;
• materially defective/nonconforming item;
• valid food-safety/condition issue attributable to Couranr;
• valid recall/safety remedy.

Depending on the circumstances, Couranr may provide replacement, full refund, partial refund, refund of an affected line, or another remedy required by law.

Where the error is materially Couranr's responsibility, Couranr bears the reasonable remedy/return cost.

5. Delivery and service charges

For a standard preference return after a completed delivery:

• the original transportation delivery charge is normally non-refundable;
• a completed small-order service fee is normally non-refundable;
• return transportation/shipping, if needed, is normally the customer's responsibility.

For a Couranr-caused wrong/damaged/missing or similar fulfillment error, Couranr will apply the appropriate refund/remedy and will not make the customer pay the reasonable cost of correcting Couranr's error.

A separate late-window service remedy may refund the transportation charge even when the merchandise itself is retained.

6. Food and cold items

Food and temperature-controlled merchandise are generally not preference-returnable after delivery because of safety and resale limitations.

That restriction does not prevent a customer from reporting a wrong product, a missing product, damaged packaging, a recall, a suspected unsafe condition attributable to Couranr, or another legally protected defect or nonconformity.

If a customer reasonably believes food arrived unsafe or materially compromised, the customer should not consume it and should contact Couranr.

7. Replacement price differences

If Couranr uses an approved cheaper replacement, Couranr refunds the applicable merchandise difference and related tax difference.

A replacement does not create an additional transportation or small-order service fee merely because Couranr had to source a different item.

8. Refund method

Approved refunds are normally issued to the original payment method through Couranr's payment/refund system.

Couranr may use another lawful method where the original method cannot receive the refund.

Couranr will not represent a refund as settled until the authoritative payment system indicates the applicable state. A bank or card network may take additional time to post an initiated refund.

9. Tax

Tax refunds and adjustments are determined from the accepted order evidence and applicable law.

10. Return fraud and abuse

Couranr may refuse or investigate a return claim reasonably associated with fraud, tampering, repeated false claims, item switching, or abuse.

Fraud controls do not permit Couranr to deny a legitimate statutory or product-quality remedy.

11. How to request a return

Use the return or support flow associated with your order, or contact hello@couranrmarket.com.

Include the order number and enough information for Couranr to identify the affected item and issue.

Do not send merchandise to the Couranr mailing address without return instructions. Couranr may provide a different return method or location depending on the item.